No one hires a credit controller without knowing their skills, character and qualifications. But when it comes to your debt recovery partner, you may be familiar with the debt collection company you approach – how much do you know about the individual professionals who will be representing your business and managing your accounts?
At Baker Ing, we believe the people behind your collections matter a great deal. We know how important it is for our senior professionals to have negotiation skills, native-language expertise as well as cultural understanding. The right team can help with recovery as well as safeguarding customer relationships, and that’s why we want you to introduce to the profiles of the people at Baker Ing.
Why the people behind your debt recovery partner matter
A debt recovery partner can impact your brand’s reputation, compliance risk and cash flow – whether that’s good or bad.
Choosing the right people matters for these reasons:
- Brand protection – a collector with cultural understanding will connect better through tone and language nuances, setting them in good stead with your debtors, who are more likely to respond positively to communication.
- Compliance and legal safety – a collector with a strong understanding of relevant regulations will know how to chase outstanding payments in a way that protects your business from compliance issues and legal disputes.
- Higher recovery rates – a collector with strong communication skills will listen to debtors, understand their circumstances and find a suitable payment solution to boost the likelihood of recovery.
- Data security awareness – a collector with thorough training and experience will handle sensitive customer information securely and confidentially, protecting your customers’ financial information.
Your debt recovery partner, working as an extension of your team
At Baker Ing, our team brings together senior credit professionals with the skills and expertise to manage your collections throughout international markets.
Our Collections Team is comprised of people with a minimum of 10 years’ experience in their sector.
Their individual backgrounds, specialist knowledge and experience mean you can put your trust in them to protect your relationships and brand.
More about Baker Ing
We’re proud to partner with global organisations and growing enterprises alike. If you’re looking for a debt recovery partner who works as an extension of your team and represents your brand’s excellence, contact us today.