Most event reports tell you what the speakers said but at TransformO2C’s Implement, it also tells you what the room said back.
The O2C Transformation Forum hosted Implement – their ninth event on 17th September 2026 at Meta’s HQ in Dublin.
Here’s a preview of what’s in it and why the full report is worth an hour of your time.
Why implement?
McKinsey puts the failure rate at roughly 70% and finds only 30% of transformations deliver the benefits committed at planning.
In order-to-cash that is DSO that never moved, a collections platform nobody trusts, and a touchless rate stuck where it started.
Source: McKinsey & Company, “Why do most transformations fail? A conversation with Harry Robinson”, July 2019; “Losing from day one”, December 2021.
The 35 failure modes including:
- master data never cleansed
- sponsor disappeared after launch
- steering group saw green, not the truth
Sound familiar? See the other 33 reasons for failure in the full report.
Mark Saunders keynote
One of the first practitioners of order-to-cash shared services argued that the industry retained the process owner and quietly dropped the coach – and that AI is about to make that missing role matter again.
Four themes
- AI doesn’t remove roles, it evolves them
- Own the process and the coaching
- The sales-finance relationship is your biggest opportunity
- Data readiness makes or breaks AI
The full report will be released on LinkedIn soon, you will also be able to find it on our Global Outlook page.